Privacy Policy

1. Introduction

Green Top Pest Management is committed to protecting your personal information and your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Data Collection

We collect personal information that is necessary to provide our pest control services. We typically collect information that you provide directly to us when you book a service, enquire via our website, or communicate with us. This may include:

• Identity Information: Full name and preferred title.
• Contact Information: Phone number and email address.
• Service Information: Property address for service, property layout, and specific pest concerns.
• Financial Information: Payment details (processed securely via our payment providers).

3. How We Use Your Data

We use your personal information primarily to deliver our services, including:

• Scheduling and performing pest control treatments.
• Communicating with you regarding your bookings, enquiries, or service reminders.
• Issuing invoices, processing payments, and managing accounts.
• Providing service warranties and post-treatment advice.
• Complying with regulatory requirements for pesticide application and reporting.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose your information to third parties in limited circumstances:

• To employees or contractors as required to perform the service.
• To service providers who assist our business operations (e.g., payment processors, invoicing software).
• Where required or authorised by law (e.g., health and safety regulators or law enforcement).

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes secure physical and digital storage. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights & Access

You have the right to request access to the personal information we hold about you. You may also request that we correct any inaccurate information or delete your data where it is no longer required for the purpose it was collected. To make such a request, please contact us using the details below.

7. Cookies & Website Usage

Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

• Phone: 02 4963 2274
• Email: admin@greentoppest.com.au